Answer:
Go to our how to order page on the main menu. or click here
HOW
TO ORDER Answer:
We check our e-mail for orders once a day in the morning. If your order is urgent please telephone it through.
Answer:
We take 72 hours to deliver excluding weekends and bank holidays. this does depend on the items being in stock, if you need it quicker, ask ,we may be able to help. We can advise you if out of stock at the time of order, and when it will be back in.
Answer
YES / IF YOU REQUIRE ONE OR TWO SWATCHES OF SOMETHING SPECIFIC NO CHARGE IS MADE we send them out 2nd class post. We are a victim of our own success, so many people want free samples it can take 7-10 days to get your samples please be patient.....
our sample lady is doing her best. Our swatch cards full of samples we do
Charge for. The prices are on the How to Order page.
Answer
Yes of course we are happy to match threads and lining and zips to your order , ask us when placing order, we will be delighted to help.
Answer
We are able to send goods to anywhere in the world. The postal charge depends on the weight of the goods ordered and of course where in the world you live. Price is on application, but we can always give you a ball park figure, if you tell us the amount of fabric you will be looking for, i.e. 1mt or 20mts. then we can give you an approximate price.
Answer
Please include your telephone number and full name and address of where you would like the samples sent. Also be specific in your requirements, help us to help you
Answer :
No the warehouse location is not open to the public.
WAREHOUSE ADDRESS IS :-
FABRIC LAND [BOURNEMOUTH] LTD. FABRIC TOWERS,
KINGFISHER PARK, HEADLAND, SALISBURY ROAD, RINGWOOD,
HANTS. BH24 3NX ///TEL. NO. 01425461444
No VAT is built into the price.
Answer :
Your statutory rights are that if your fabric is in any way faulty you entitled to your money back along with your postage and packing. Or we will replace it, or make you an allowance, it is your right to choose.
Important read this
If you have been given or sent a sample of the fabric or trimmings you require and then ordered it from us you have accepted the item as what you require. We will not take it back. If you have bought fabric or trimmings without ordering a sample first and ordered it, unseen, so to speak. We will not take it back.
If you send us a swatch if you require a match, and we cannot match and send you the wrong colour we will take it back, if you require it to match your last purchase and do not send us a sample, we will not take it back if the colour does not match..
Unless it is faulty.
IF YOU PURCHASE OFF THIS WEB SITE YOU ARE AGREEING TO THESE RULES.
Answer
That means we have posted the sample card. If it does not arrive, that means it is lost in the post. We do not take your money until your goods or samples are actually sent. Always phone and we will re-send. We can only apologise on behalf of the postal service.
Answer:
As you are the manufacturer all tests relating to the fabric is your responsibility, we sell hundreds of metres of fabrics, we can give you a guide line, but as the manufacturer all tests for suitability are your responsibility. Cut a small sample before use, wash by hand cold or wash in machine. That usually does it for me.
Answer:
As you are the manufacturer, and the fabric is in perfect condition, No we will not take the fabric back unless faulty. You must carry out all tests for the suitability of the fabric for the garment you create. As you are the manufacturer. Once fabric is cut, it is then deemed acceptable by you. Please all necessary checks on you fabric before cutting and sewing.
Answer:
The faulty goods act like anything is for your protection. There is always a statute of limitation on anything. However, we do ask that you check your fabric when it arrives, if you do not fancy making it up straight away, so any problems can be sorted at the time, our invoice tells you to do this when you are in receipt of any item we send to you. Help us to help you. Faulty goods will be replaced. Just don't leave it too long.
Answer
You can pay by credit/debit card or send a cheque payable to Fabric Land
Answer
No we do not deal with Pay Pal as we do not offer a shopping basket. We offer English Speaking people in this Country who sew, and are very nice. Actually. On the telephone.
Answer :
We take Solo, Visa, MasterCard, Delta, and Switch. Electron. no others.
Answer
Of course not this is England/ United Kingdom and at this moment still have our glorious Pound.
Answer:
The Distance Selling Regulations give consumers certain rights. However, please note that any fabric or cut trimming is supplied to you as a custom made length [i.e. it is cut to your length specification], as a custom made length cut to your specification you do not have the right to return it, if it is unsuitable. This does not affect your statutory rights under the faulty goods act.
Answer
We shred all details once orders are despatched
Answer
No... we never pass on any information to other companies
Answer
No unless we state they are fire retardant, they are not, and 99.9% they are not.
Answer:
Of course not, you can purchase any amount of fabric on this site, from twenty five centimetres to one thousand metres. Your choice. But if you are ordering a large amount it is better to purchase roll prices.
